Frequently Asked Questions

General

How do I check my personal eligibility?
How can I find out the status of my claims?
I am a new employee. When will I receive an enrollment packet and Plan booklet?
Will the plan provide ID cards?
Who is covered under my Plan and how do I make changes?
Does joining the union entitle me to coverage?
How do I change my address with the Plan?
Who decides what benefits will be provided by the Plan?
What is covered under the Plan?
How do I get maximum benefits from the Plan?
How do I file a claim for benefits?
Who do I call with questions?
I think you should have paid more on my claim. How do I appeal?
The doctor's office needs my Group Number and Identification Number to file my claim.
My dentist's office needs my group number to file my claim.
How do I get forms?




QUESTION: How do I check my personal eligibility?

ANSWER: You may check your eligibility (hours worked and corresponding monthly eligibility) by logging in on the home page of this website.

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QUESTION: How can I find out the status of my claims?

ANSWER: You can find out the status of your claims by logging in on the home page of this website.

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QUESTION: I am a new employee. When will I receive an enrollment packet and Plan booklet?

ANSWER: The Plan mails a benefit booklet (SPD) which includes enrollment forms (also available here) to all new employees for whom we have an address. Be sure that the Fund Office has your current address.

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QUESTION: Will the plan provide ID cards?

ANSWER: Yes, the plan provides medical and prescription ID cards. The cards are mailed to your home address directly from Blue Cross (medical card) and Express Scripts (drug card).

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QUESTION: Who is covered under my Plan and how do I make changes?

ANSWER: The Plan covers legal spouses and eligible children. Please contact the Fund office whenever there is a change in your dependents.

You can find more information in the SPD and Life Events sections of this website.



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QUESTION: Does joining the union entitle me to coverage?

ANSWER: Eligibility for coverage is dependent upon both hours worked and contributions made by your employer to Lineco. Please refer to the Eligibility benefit tab for more information.

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QUESTION: How do I change my address with the Plan?

ANSWER: You can change your address with the Plan by contacting the Fund Office. Click here for forms to change your address or write or call the Fund Office directly.

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QUESTION: Who decides what benefits will be provided by the Plan?

ANSWER: The Board of Trustees makes decisions regarding Plan benefits.

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QUESTION: What is covered under the Plan?

ANSWER: Please refer to the Benefit Summary tabs and the SPD for details.

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QUESTION: How do I get maximum benefits from the Plan?

ANSWER: Please refer to the 10 tips for getting the most out of your LINECO Health Care Plan.

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QUESTION: How do I file a claim for benefits?

ANSWER: Please refer to the SPD or the Claims FAQ for information on filing medical, mental health/substance abuse, dental, COB, vision, disability and life insurance claims.

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QUESTION: Who do I call with questions?

ANSWER: You can call the Fund office at 1-800-323-7268 (Monday through Friday, 8:30-4:30 CST).

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QUESTION: I think you should have paid more on my claim. How do I appeal?

ANSWER: You can call or write the Fund Office with questions or if you wish to appeal any denial of benefits.

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QUESTION: The doctor's office needs my Group Number and Identification Number to file my claim.

ANSWER: The "medical" group number is P14602. Your ID number is the unique ID # listed on your medical ID card; you can also use the employee's social security number. Your doctor/hospital should file claims through their local Blue Cross office.

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QUESTION: My dentist's office needs my group number to file my claim.

ANSWER: Your "dental" group number is LCB01. Your dentist can file your dental claim electronically through a clearinghouse called WEB MD/EMDEON™, or by submitting it to the Fund Office directly by mail.

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QUESTION: How do I get forms?

ANSWER: You can get forms here or by calling the Fund Office.

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