Frequently Asked Questions

MAP/Mental Health

Who is Beacon Health Options Provider?
What is the MAP program and how does it work?
What if my problems are more serious than MAP issues?
What type of coverage does the Mental Health Benefit provide (other than the MAP)?
Does Beacon Health Options have a network of providers?
When should I call Beacon Health Options?
What is Life Coach?
Are there any on-line resources?




QUESTION: Who is Beacon Health Options Provider?

ANSWER: Beacon Health Options Provider is Lineco's mental health network and professional review organization. To contact Beacon Health Options Provider call 1-800-332-2191. For more detailed information, please refer to the Benefit Summary Tab or the SPD.

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QUESTION: What is the MAP program and how does it work?

ANSWER: The Member Assistance Program (MAP) is a free counseling and referral service available to Plan members. MAP can confidentially help covered employees and their families with all types of personal, emotional, work and family matters as well as financial and legal concerns. You can access the MAP by telephone 24 hours a day, 365 days a year. In addition, you can get up to 6 face to face visits per problem with a professional MAP counselor at no cost to you. You don't have to file a claim with Lineco for your free short term MAP counseling visits. The first step is to call the MAP help line at 1-(800) 332-2191. No benefits are payable unless the treatment/services are pre-certified by Beacon Health Options.

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QUESTION: What if my problems are more serious than MAP issues?

ANSWER: For more serious issues, you should call Beacon Health Options at 1 (800) 332-2191 so that a Care Manager can help you with recommendations for treatment under the Mental Health Benefit Plan. Inpatient, Residential, partial inpatient, intensive outpatient, psych testing and electroconvulsive therapy requires pre-certification by Beacon Health Options.

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QUESTION: What type of coverage does the Mental Health Benefit provide (other than the MAP)?

ANSWER: The Mental Health Benefit Plan includes coverage for in-patient, partial in-patient, and out-patient treatment for mental and nervous disorders. There are also benefits for substance abuse treatment including in-patient detox, intensive out-patient, and non-intensive out-patient care. Pre-certification is required for inpatient, residential, partial inpatient/intensive outpatient, psychological testing, electroconvulsive therapy, and ABA therapy for Autism. Contact Beacon Health Options at 1-800-332-2191.

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QUESTION: Does Beacon Health Options have a network of providers?

ANSWER: Yes. The Beacon Health Options Provider Network is a nationwide network of mental health hospitals, treatment facilities, doctors and professional mental health practitioners. You can save money by using the Beacon Health Options network, because benefits will be paid under the in-network schedule. Contact Beacon Health Options at 1 (800) 332-2191 for network providers.

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QUESTION: When should I call Beacon Health Options?

ANSWER: You or your doctor should call Beacon Health Options before any treatment or service begins.

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QUESTION: What is Life Coach?

ANSWER: Life Coach is a service available at no cost to Lineco participants, in which you can consult with a professional coach who specializes in assisting others to make desirable changes in their habits or behaviors. Just call 1 (800) 332 -2191 and choose the option for "Life Coach".

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QUESTION: Are there any on-line resources?

ANSWER: "ACHIEVE SOLUTIONS" is an on-line resource that allows you to tackle the challenges you're facing and develop ways to address them—all from the privacy of your own computer. To access Achieve Solutions, go to www.achievesolutions.net/lineco.

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